Conditions of Use

While we have a large range and variety of products available on hand there may be times when a product featured is out of stock during these circumstances we will communicate with you regarding the situation and endeavor to source the product from our suppliers as quickly as possible.

Goods will be supplied only after receipt/clearance of payment.

Payment must be finalised within 2 working days of orders being placed.

"Communication is the key to any healthy relationship"
Naturally we are flexible in most instances if you are willing to openly communicate your situation.
If needed, extensions on payment can be arranged if this is communicated with us first.
If no payment, reply or communication has been received within 2 days of ordering then the orders will be cancelled and stock returned back for sale.

Payments for Australian customers via Bank deposit are prefered, money orders are also accepted.
Please note that personal or business cheques will not be accepted under any circumstances.
Credit card payments are accepted via Paymate and Paypal.

Please note that all prices on this site are quoted in Australian dollars only. (AUS$)
International customer payments can ONLY be accepted via Paypal and in Australian currency only.

Items will be posted as quickly as possible after payment has been received/cleared.
(This is usually within 2 working days of payment being received) An email notice will be issued at the end of the day that your package has been mailed.
Please allow up to 14 working days for delivery via standard post wthin Australia.

Whether an item is to be sent via Registered or Express post is to be determined by the customer.
If not wanting to go with Express post, Registered post is a small charge (currently $3.20) on top of the standard post cost. It means that insurance cover of up to $100 is included on the parcel. A higher insurance cover is available for orders over $100 upon request this is payable by the customer and will be at the current rate determined by Australia Post.
We will endeavor to pack your goods with the utmost care and with adequate supportive packaging materials, however we cannot be held responsible for damage of goods during transit. Please note that Divine Moon Design cannot be held responsible for loss or damage through the postal system should registration / insurance not be taken out.

Postage costs for your orders will be quoted on an order-by-order basis and is dependant on parcels total weights and delivery destinations.
Optional insurance costs are determined by the total value of the packaged order.

Please note we post from outer Sydney, NSW, and people who chose Express post and are located outside the guaranteed next day delivery area, e.g. W.A. will experience a longer delivery time of approximately 2-3 days more.

Under Australia Consumer Law we are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: has a problem that would have stopped someone buying the item if they had known about it, is unsafe, is significantly different from the sample or description, doesn't do what we said it would, or what you asked for and can't be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we can repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or exchange.

If you have any queries please do not hesitate to contact us.

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